VB Techno Solutions is looking for a competent Customer Support specialist to provide personalized support online chat, phone calls and email.
Job responsibilities
Provide support through online chat, phone call and email
Handle incoming requests from customers and deal with problems
Follows up with customers to make sure that they are satisfied with a particular service
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Advice on company information
Inform customers of deals and promotions
Communicate and coordinate with internal departments
Identify and escalate issues to management
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
Conduct an ongoing registration of customer requests and accomplishments or any other outcomes
Required qualifications
Excellent knowledge of Armenian
Excellent knowledge of English
University degree
In the progress of study is acceptable
Excellent listening, interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community
